balanbooks Rewards Frequently Asked Questions

balanbooks REWARDS Frequently Asked Questions

HOW DO I PARTICIPATE?

Joining is easy! Just click the Create An Account button at the top to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

HOW CAN I EARN POINTS?

You can earn points by purchasing books and participating in any of our innovative promotions ! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

WHAT CAN I REDEEM MY POINTS FOR?

You can use your points for free books or other stuff at balanbooks.

HOW DO I REDEEM MY POINTS?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

HOW DO I CHECK MY POINTS BALANCE?

Your up-to-date points balance is always displayed in the top of the rewards pop-up screen.

DOES IT COST ANYTHING TO JOIN BALANBOOKS BOOK CLUB AND BEGIN EARNING POINTS

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

DO I HAVE TO ENROLL OR REGISTER IN INDIVIDUAL PROMOTIONS?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?

You should receive points in your account instantly once you complete a promotion!

DO MY POINTS EXPIRE?

Nope! Your points will never expire.

HOW DO REFERRAL POINTS WORK?

For each person you refer to balanbooks, we will give you 5% of their total purchase in points. For example, your friend spends $100 -- you'll receive 5 points, no questions! We'll do all the math and you get all the rewards!

WHAT IF I WAS A CUSTOMER BEFORE THE REWARDS PROGRAM?

We're pretty generous with points, give us a chat or send us an email and we'll see what we can do to make it right. If you bought books at PrideFest 2016 in Denver, we'd love to make sure you get rewarded for your purchase and for being awesome!

WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place. 
Sound kind of confusing? Here's an example: let's say you had previously spent $50 towards a 'spend $100, earn 25 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email or catch us in chat and we'll be in touch.

I'M VERY CLOSE TO EARNING A REWARD. CAN I BUY EXTRA POINTS TO GET THERE?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.